Drive Sales & Loyalty Through Conversational Commerce
From abandoned cart recovery to order tracking, Zajel helps retailers create personalized shopping experiences that convert browsers into buyers and buyers into loyal customers.
Industry Challenges
Common communication pain points we solve for retail & e-commerce businesses
Cart Abandonment
70% of online shopping carts are abandoned. Without timely, relevant follow-ups, you're leaving revenue on the table.
Low Campaign ROI
Email open rates average 20%. Customers are flooded with promotional emails they never read, making it harder to stand out.
Post-Purchase Silence
Customers want real-time updates on their orders but most retailers can't provide automated, multi-channel tracking.
How Zajel Solves This
Purpose-built communication solutions for your industry
Abandoned Cart Recovery
Automatically trigger a multi-step recovery flow: WhatsApp message with product images at 1 hour, personalized SMS with discount code at 24 hours, and a final email at 48 hours. Recover up to 25% of abandoned carts.
- Multi-channel recovery sequences
- Dynamic product images & catalogs
- Personalized discount codes
- Conversion tracking & attribution
Abandoned Cart Recovery
Promotional Campaigns at Scale
Launch WhatsApp marketing campaigns with 98% open rates — 5x higher than email. Rich media catalogs, interactive buttons, and one-tap purchase links turn messages into revenue.
- WhatsApp catalog integration
- Interactive purchase buttons
- Audience segmentation & targeting
- A/B split testing
Promotional Campaigns at Scale
Order Tracking & Support
Keep customers informed at every stage — confirmation, shipped, out for delivery, delivered. Handle product inquiries, returns, and exchanges from one unified inbox.
- Real-time order status updates
- Automated shipping notifications
- Return/exchange handling
- Post-delivery feedback collection
Order Tracking & Support
Recommended Products
The Zajel products that power retail & e-commerce communication
Retail & E-commerce FAQ
Boost Your Retail Revenue
Join e-commerce brands across MENA who recover lost sales and drive loyalty with Zajel.